AKKU

MSSP - Workflow (Smart Analytics)

The MSSP (Managed Security Service Provider) module in Akku IAM enables partner administrators to manage and monitor multiple customer tenants from a centralized dashboard. Key capabilities include tenant creation, license management, plan assignment, email configuration, SSO session controls, adoption analytics, and more.

Navigating to MSSP Dashboard

  1. Login to the Akku Tenant Admin Console.

  2. Navigate to Smart Analytics.

  3. Scroll down to find the Tenants section.

  4. View tenant details: Name, Parent, Licenses, Plan, Adoption Rate, Renewal Date, Revenue, and Status.

Smart Analysis Module (Akku Admin View)

1

Navigate to the Admin Console.

Navigation Path

Sidebar
Smart Analytics
Screenshot
MSSP Dashboard
2

License Management Section

  1. Overview Cards:

    Starter Plan

    • Unused Licenses:0
    • Active Licenses:0

    Standard Plan

    • Unused Licenses:0
    • Active Licenses:0

    Advanced Plan

    • Unused Licenses:190
    • Active Licenses:310

    Actions:

    • Assign / Unassign Licenses
    • Add More License
    Screenshot
    MSSP Dashboard

  2. Assign / Unassign Licenses Flow:

    • Click Assign / Unassign Licenses
    • Enter number of users to assign (dropdown: 0 to 5000+)
    • Cost auto-calculates per user/year
    • Shows total annual cost to be billed to client
    • Click Assign License
    Screenshot
    MSSP Dashboard

  3. Add More Licenses Flow:

    • Click Add More License
    • Select plan to increase (Starter, Standard, Advanced)
    • Choose number of licenses
    • Dynamic pricing shown (e.g., ₹3999/user/year)
    • Click Buy License
    Screenshot
    MSSP Dashboard
3

Tenants Section

  1. Overview:

    1. Displays all sub-tenants

    2. Summary: "4 Tenants"

    3. Shows:

        • Name
        • Domain
        • Type (MSP or CLIENT)
        • Plan (Starter/Standard/Advanced)
        • License Count
        • Utilization %
        • License Expiry Date
        • Status (Active/Inactive)
    Screenshot
    MSSP Dashboard

  2. Search & Navigation:

    • Search bar with shortcut: ⌘K
    • Pagination: Previous / 1 / Next
4

Get Pricing Flow

  1. Click Get Pricing

  2. Fill customer details: Company Name,Domain,SPOC Name,Email

  3. Select plan: Starter, Standard, Advanced

    • Input number of licenses
    • Dynamic base/max price and margins shown
    • Final customer price shown

  4. Fill billing info: Address,GSTIN,Mobile,Pincode,Country/State/City

  5. Add remarks (optional)

  6. Click Generate Proposal

Screenshot
MSSP Dashboard
5

Tenant Creation Flow (Post-Proposal)

Add Tenant Flow:

  1. Click Add Tenant

  2. Modal shows list of clients with proposals

  3. Select a client (pending proposal)

  4. Click Create Tenant

    • If "Create Demo Tenant" selected → valid for 30 days
Screenshot
MSSP Dashboard

Add a New Tenant (DEMO)

1

General Details

  • Tenant Type: Client
  • Display Name, Customer ID (subdomain)
  • SPOC Name, Email, No. of Licenses, Region, Theme
  • Set password on first login (toggle)
Screenshot
MSSP Dashboard
2

Email Configuration

  • From Display Name & Email
  • Reply-To Name & Email
Screenshot
MSSP Dashboard
3

SSO Session Settings

  • SSO Idle & Max Times (with “Remember Me” options)
  • Login Timeout
  • Bot Detection toggle
Screenshot
MSSP Dashboard
4

Product or Plan

  • Select Plan: Starter / Standard / Advanced
  • Click Submit
Screenshot
MSSP Dashboard
5

Final Step

  • Confirmation mail sent to user
  • User sets password and gets access
  • Demo tenants expire in 30 days
Note: Tenants will appear in the "Tenants" section within the MSSP Admin Dashboard's Smart Analysis. If we want to edit required tenant details click on pencil symbol “🖍” as shown below
Screenshot
MSSP Dashboard

End-to-End Workflow Summary

  1. Admin lands on Smart Analysis → Overview of licenses & tenants.
  2. Can assign or buy licenses for various plans.
  3. Can create tenant from a proposal, or launch demo tenants.
  4. Each tenant gets full configuration settings: general, email, session, product.
  5. Pricing & billing structured per plan with profit margins calculated.
  6. Admin maintains strict separation between MSP (management) and client (usage).

MSSP Dashboard – User Management Workflow

Navigation Path

Dashboard
User Management
Screenshot
MSSP Dashboard

Dashboard Overview

  1. Search bar: Filter users by name/email 🔍

  2. Total User Count : 7

User Table Columns:

Screenshot
MSSP Dashboard

Add User Flow

1

Basic Details (Tab 1)

This information is necessary for the allocation and administration of the user
  • First Name *
  • Last Name *
  • Work Email ID *
  • User Type * (Dropdown)
Screenshot
MSSP Dashboard

Navigation Path

Basic Details
Personal Details
2

Personal Details (Tab 2)

This information will assist Akku in guiding the user through the onboarding process
  • Mobile Number *
  • Email ID * (may be auto-filled from step 1)
  • Custom Fields (optional)

User can edit, add, or rename custom fields.

Screenshot
MSSP Dashboard

Actions:

  • Cancel
  • Save (User will be added to user list)

Post-Save Behavior

  • New user appears in the user table.
  • Associated group(s), status, and restrictions get updated dynamically.
  • If assigned to deleted state (soft delete), status is set to “Deleted.”
  • System auto-calculates updated Total User Count.
Screenshot
MSSP Dashboard

Role Management Workflow

Navigation Path

Dashboard
Role Management
Screenshot
MSSP Dashboard

Overview

  • Search bar to filter roles
  • Total Roles Count: 3

Predefined Roles (Immutable):

RoleDescriptionAction
UserDefault user❌ Delete disabled
AdminFull admin access and permissions❌ Delete disabled
Business AnalystAnalyzes IAM needs & configures systems✅ Delete
Screenshot
MSSP Dashboard

Add Role Flow

  1. Click Add Role

  2. Enter:

    1. Role Name*

    2. Role Description*

  3. Select Permissions(across products):

    Create, Edit, View, Delete for each product:

    • ✅ SSO & IDP
    • ✅ Cloud Directory
    • ✅ Adaptive MFA
    • ✅ Access Manager
    • ✅ Password Manager
    • ✅ Provisioning

  4. Click Create to finalize the new role.

Screenshot
MSSP Dashboard

Edit Role Flow

  1. Click on a Role (e.g., Business Analyst)

  2. Modify Role Name and Description

  3. Update Permissions (CRUD operations across products)

  4. Click Update or Cancel

Screenshot
MSSP Dashboard

Audit Logs Workflow

Navigation Path

Dashboard
Audit Log
Screenshot
MSSP Dashboard

Overview

  1. View logs of all user/system actions

  2. Filter Options:

    1. Action Type (Dropdown)[login,user update,Logout,Profile Update,Forgot password,Forgot username,Set Password,Account Disabled,Change password,Suspecious,Idle Session timeout and MDM]

    2. Search (Enter)

    3. Date Range (Calendar)

    4. IP Address

    5. User Type (User/admin)

Log Table Columns:

When filters are applied and Submit is clicked:

  • Matching audit logs are displayed
  • Option to Download logs (CSV/PDF)
Screenshot
MSSP Dashboard

Top Navigation Bar Features

ElementFunction
🔔 Akku NotificationsLatest system alerts (currently: "No records found")
🆔 Version Infov2.0.9.9
👤 Switch to userToggle between MSP view and user view
👤 Profile IconShows (admin identity)
🌐 Language SelectorChange UI language
⚙️ Admin ControlsQuick access to account settings, logout, etc.